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2.4

I tried them over and over again because online booking is fantastic. But between being charged for not cleaning because of them not knowing how to get into my house, saying they washed sheets and they didn't, not bothering to clean my toilet and putting a soda can in my freezer that exploded I am absolutely done.

It isn't worth the hassle. Every time something happens I email tidy and they say, oh, we are sorry, that must be frustrating. Gee, ya think?? I paid you to clean now I have to take everything out of my freezer and clean up exploded, frozen soda.

That is more than just frustrating.

Please do a better job. It is an awesome concept.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Tidy Pros: Ease of the website.

Tidy Cons: That they did not do what they said they would do.

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