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They took the money when I booked 10 days in advance. But the housekeep never showed up.

I didn't get notified. I have requested a refund. They offered me $15 of credit which is not good considering i took 1/2 unpaid time off from work to meet the cleaner on her first day. They then said I should have appointed a substitute.

I don't think it should be my responsibility to find a substitute if the first cleaner cannot make it. Plus, how would i know if she comes or not, if i don't get notified in advance? Besides, it's ludicrous that Tidy.com do not have a contact number. You send them an email and hope for an answer a day later.

By the time the issue is resolved, it takes weeks. Anyway, I am yet to wait for my refund.

Product or Service Mentioned: Cleaning Service.

Reason of review: Problem with delivery.

Monetary Loss: $75.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Mar 13.
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