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1.8
Details

Update by user Nov 17, 2015

I was finally able to get through to their call center and I've been informed that the second unauthorized charge has been reversed/credited as of 11/17. The fact still remains that GOTIDY.com will zap you with charges even if you don't have a cleaning scheduled, and...

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6 comments
Anonymous
#1339220

I just found out Tidy is ran by several different young investors that explains why they treat homekeepers and clients terrible. They are shady with paying us and will never talk to us.

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Review
#735524 Review #735524 is a subjective opinion of poster.
Cons
  • Unauthorized charges
  • Difficulty in cancelling
Reason of review
unauthorized recurring charge after cancellation
Loss
$45
Tags
  • unauthorized charge
1.3
Details
Tidy - HORRIBLE !!!! WASTE OF MONEY
Tidy - HORRIBLE !!!! WASTE OF MONEY
Tidy - HORRIBLE !!!! WASTE OF MONEY
Tidy - HORRIBLE !!!! WASTE OF MONEY
Tidy - HORRIBLE !!!! WASTE OF MONEY
Tidy - HORRIBLE !!!! WASTE OF MONEY
Tidy - HORRIBLE !!!! WASTE OF MONEY
Tidy - HORRIBLE !!!! WASTE OF MONEY
Tidy - HORRIBLE !!!! WASTE OF MONEY
Tidy - HORRIBLE !!!! WASTE OF MONEY
I ordered a Mighty Tidy. A mighty tidy with two homekeepers and around 3 hours to do the work. Only one of the two home-keepers showed up. She didn't even do half the tasks. She dusted some of the furniture, vacuumed and "mopped" the floor. The house was dirtier when...
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Review
#1218983 Review #1218983 is a subjective opinion of poster.
Cons
  • Unauthorized charges
  • Quality of work - general cleaning principles
  • Quality of work - specific areas of emphasis
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
Tags
  • Difficulty To Contact
2.1
Details
TIDY - Barely cleaned except my account
TIDY - Barely cleaned except my account
TIDY - Barely cleaned except my account
TIDY - Barely cleaned except my account
TIDY - Barely cleaned except my account
TIDY - Barely cleaned except my account
TIDY - Barely cleaned except my account
TIDY - Barely cleaned except my account
TIDY - Barely cleaned except my account
TIDY - Barely cleaned except my account

Update by user Aug 23, 2017

So its taken weeks and weeks to get through the credit card dispute with TIDY. We never did hear from them other than the offer of $99 towards another cleaning, which we declined because of how poorly they executed the first go-round. We are further at a loss as to...

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1 comment
Anonymous
#1362242

I previously cleaned for Tidy and left their company for several reasons. If you want to try my services A Classic Touch Cleaning Services please email me for rates. Myclassiccleaning@gmail.com

Review
#1058741 Review #1058741 is a subjective opinion of poster.
Pros
  • Nice marketing
Cons
  • Left without acknowledgement
  • Quality of work
  • Quality of work - specific areas of emphasis
Reason of review
Bad quality
Loss
$250
Preferred solution
Full refund
Tags
  • Difficulty To Contact
1.0
Details
Tidy - Horrible service
Tidy - Horrible service
Tidy - Horrible service
The person that they sent didn’t clean the house. It was like she didn’t vacuum before she mopped and whatever she “moped” with left a film on all of my floors. Her “dusting” was completely half *** and didn’t even touch all of the furniture. It was the most horrible...
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2 comments
Anonymous
#1691339

Same with me. I paid $275 to have 2 people come out and one of them cancelled at the last minute.

The one who came used up her time and hardly did anything!! What she did do was not good. I had to fight with them through email to get some of my money back.

They would only refund $135! TERRIBLE COMPANY!

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Review
#1537516 Review #1537516 is a subjective opinion of poster.
Reason of review
Bad quality

Tidy - Stolen property

1.0
Details
Tidy - Stolen property
Tidy - Stolen property
First and last time using tidy. Missing a candle and a cleaning product.
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Review
#1614044 Review #1614044 is a subjective opinion of poster.
Cons
  • Stolen property
Reason of review
Work Experience or Job Application
Loss
$35
Preferred solution
Full refund
1.3
Details
I recently tried Tidy service. The day of the first cleaning arrived, but the cleaner did not. She called me to say she was at my house, insisted she was here. Of course, I walked outside and she was no where in sight. She argued with me...only to discover, she was on...
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1 comment
Anonymous
#1761180

experienced the same

Review
#1644444 Review #1644444 is a subjective opinion of poster.
Pros
  • Variety of services
Cons
  • Late arrival no show
  • Very slow
  • Watched soap opera during work
Reason of review
Problem with delivery
Loss
$90
Preferred solution
Full refund
Tags
  • No-show
  • Difficulty To Contact

Tidy - Pay for 2.5 hours of cleaning and only get 1 hour or 1.5 hours

2.3
Details
I have been using Tidy for almost 1 year, always pay for a Tidy+ ($90) and have come home several times to find the "home keeper" is already gone! Happened again today she was gone within an hour or an hour and a half. As i am writing this she should still be at my house! I paid for cleaning from 11- 1:30 and shes been gone since at least 12:30. I asked her to mop my kitchen floor because they have not been doing that and she responded " yes of course i'll do as much as possible with the time frame we have" Not very happy, they are pretty good about giving a refund but I really just want my house cleaned.
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Review
#1664965 Review #1664965 is a subjective opinion of poster.
Pros
  • Nice marketing
Reason of review
Not as described/ advertised
Loss
$90
Preferred solution
Full refund

Tidy in Sunland, California - Billed for no services

1.0
Details
I got a text from cleaner 30 mins before service that she can’t come after that I cancel the service because tidy was not reliable service but I got charge for no service
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Review
#1672844 Review #1672844 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
IF I COULD GIVE LESS THAN 1 STAR, I TOTALLY WOULD!!!!!! SOMEONE NEEDS TO MAKE A REVIEW SITE THAT STARTS WITH 0.1 STAR REVIEWS! This was by far the worst home cleaning experience I have ever had!! I was COMPLETELY screwed out of my money. I will NEVER use Tidy again....
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Review
#1628745 Review #1628745 is a subjective opinion of poster.
Cons
  • No cleaning
  • Bad customer service
  • Horrible service
Reason of review
Poor customer service
Loss
$115
Preferred solution
Full refund

Contact Tidy Customer Service

Mailing Address:
Tidy
3194 Airport Loop Dr.
Costa Mesa, California 92626
United States
Phone:
(949) 438-2742
All Tidy Contacts

Latest Question

Tidy Questions
1.1
Details
DO NOT USE THIS COMPANY! I was a first time user and for starters the cleaner didn’t show up. Then concierge Danielle and Jessica made it out that it was my problem because I didn’t set a backup time or hire two cleaners for the same time, so if one canceled the other...
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1 comment
Anonymous
#1761183

I was told the same exact thing

Review
#1598339 Review #1598339 is a subjective opinion of poster.
Cons
  • Did not show up but still charged my credit card
  • No service rep available
Reason of review
Not as described/ advertised
Loss
$250
Preferred solution
Let the company propose a solution