Tidy Reviews
69.8K
CLAIMED LOSSES
176
TOTAL REVIEWS
26.9K
PAGE VIEWS
1
ISSUE RESOLVED
Tidy Reviews
New Reviewer
Update by user Nov 17, 2015
I was finally able to get through to their call center and I've been informed that the second unauthorized charge has been reversed/credited as of 11/17. The fact still remains that GOTIDY.com will zap you with charges even if you don't have a cleaning scheduled, and...
ID
Location
Los Angeles, California
Cons
- Unauthorized charges
- Difficulty in cancelling
Reason of review
unauthorized recurring charge after cancellation
Loss
$45
Here at client home
I arrived at the client home and met up with karina and couldn't inform client i was on the way or there so in the meantime i lost out on money with client and lost money on my uber trip to client home to be locked out of my account not happy with tidy ID
Location
Carson, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBackground check
It's not letting me upload my background check and is telling me to contact support for a link to complete
ID
Location
San Francisco, California
Pros
- Ease of the website
- Variety of services
New Reviewer
Refund-Nobody showed up and don't need service anymore
My account needs to be refunded immediately since I didnt use the service and was charged ahead of time. Please ensure my account is refunded. Please send confirmation to email wessv8@***.com
ID
Pros
- No pros
Loss
$164
Preferred solution
Full refund
Waiting for cleaning. Over an hour late.
Stop waiting -3 hours late. I would NEVER RECOMMEND Tidy. I think this company is a fraud. There is NO customer service. Please DO NOT book a cleaning with this service!!!!!
ID
Location
Chicago, Illinois
New Reviewer
Waiting for cleaning. Over an hour late.
We were supposed to have e Aisha here at 2 pm. Just after 1, I got a text trying to reschedule. I told her I couldnt and needed someone today. A little before 2, I got a text saying she was on her way. It is now 3:40 and NO WORD from her. I need my place cleaned today and I was counting on tidy because of the great reviews. I greatly disappointed! Please let me know when someone will be here for a 1 hour cleaning. (Ive already done a lot on my own as Im waiting)
ID
Pros
- No pros
Cons
- Worst customer service ever
- No response or accountability
- Horrible service
Preferred solution
Full refund
New Reviewer
Problem with my costumers
Well, the client just got angry, she didn't give me any option, she only took care of telling me that because I didn't notify her as soon as I had my appointment, and she also told me that that's why I cancel the previous cleaning lady because I change the time of Last moment
ID
New Reviewer
I'm getting charged for a service that I am not receiving
I just looked at my account and I am being charged for a monthly cleaning fee and I have not been receiving service.
ID
Loss
$400
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHello
My account I created charged my card an amount of $75.00 , and a second time to the amount of $35.00 without my consent . ID
Loss
$110
Preferred solution
Full refund
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New Reviewer
Canceled on us FOUR times in a row.
ONCE AGAIN, Tidy has canceled on us. This is FOUR cleaners in a row. I don't see how they stay in business. Their response: "put in back up times for other cleaners to respond"-- we did, THEY CANCELED TOO. We expect a company like Tidy to use responsible professionals who won't waste the customer's time. HORRIBLE, HORRIBLE, HORRIBLE SERVICE.
User's recommendation: Don't waste your time. They may or may not show.
ID
Pros
- Competitive pricing
Cons
- Have no resolution for inconvenienced customers
- Cleaners may or may not show up for the job
Preferred solution
Let the company propose a solution
New Reviewer
No Show, no follow up
Cleaner never showed up. We tried contacting you but Iwe never heard back. Again. Tried reaching you but I get nothing. This isnt right.
ID
Loss
$45
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOne cleaner cancelled, other is here. Didnt mean to cancel both, juat one.
I need Isabel for today's cleaning to be updated as YES. SHE DID SHOW UP AND IS WORKING HARD, but he other person did not show up.
ID
Preferred solution
Let the company propose a solution
New Reviewer
Confusing and annoying billing
They charge some type of down payment for each booking so you end up getting an account credit but your credit card is charge 3 times per 1 clean. Very confusing and annoying. It appears that I am getting over charged.
ID
Location
Chicago, Illinois
New Reviewer
At clients house can’t get in
Please call me ASAP I drove all the way to my clients house and I cannot get in I need someone to call me now 469-823-****
ID
Loss
$60
New Reviewer
Charge for no service
HORRIBLE EXPERIENCE do NOT USE TIDY. They charge you when they dont show up! And then wont refund you. Terrible experience for the 4th month in a row
ID
Loss
$134
Preferred solution
Full refund
Problems getting service
My issue has not been resolved. The concierge did not help my issue. The app is not allowing me to set up a service. Thank you
ID
Location
Moreno Valley, California
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I just found out Tidy is ran by several different young investors that explains why they treat homekeepers and clients terrible. They are shady with paying us and will never talk to us.