Tidy Reviews and Complaints
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Update by user Nov 17, 2015
I was finally able to get through to their call center and I've been informed that the second unauthorized charge has been reversed/credited as of 11/17. The fact still remains that GOTIDY.com will zap you with charges even if you don't have a cleaning scheduled, and...
6 comments
I just found out Tidy is ran by several different young investors that explains why they treat homekeepers and clients terrible. They are shady with paying us and will never talk to us.
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Review
Cons
- Unauthorized charges
- Difficulty in cancelling
Reason of review
unauthorized recurring charge after cancellation
Loss
$45
Tags
Tidy - My experience served the purpose.
There were a list of things that I needed and I accept the terms & conditions.
Review
Reason of review
Exactly as described/ advertised
Tidy in Agoura Hills, California - Want to schedule a cleaning & use my credit
Someone please contact me at Linda. pentis@conejoridge.com How can I get concierge@tidy to respond to me ???
Tidy - Too many no-shows
last minute they cancel, has happened many times, a very unreliable company, they only respond back after I have sent many emails, such a waste of time for me, this is my very first negative review for anything on the internet
1 comment
Review
Service
Cons
- Unreliable company
- Unreliable last minute cancel waste of my precious time
- Many times
Tidy in Los Angeles, California - A physical location
So isnt Tidy required by the state of CA to have a physical address because what they list on airport loop dr is incorrect they are not thete and have not been for more than six months accirding to the now current tenant at that address
Review
Tidy in Sunland, California - Billed for no services
I got a text from cleaner 30 mins before service that she can’t come after that I cancel the service because tidy was not reliable service but I got charge for no service
Review
Reason of review
Poor customer service
Tidy - Pay for 2.5 hours of cleaning and only get 1 hour or 1.5 hours
I have been using Tidy for almost 1 year, always pay for a Tidy+ ($90) and have come home several times to find the "home keeper" is already gone! Happened again today she was gone within an hour or an hour and a half. As i am writing this she should still be at my house! I paid for cleaning from 11- 1:30 and shes been gone since at least 12:30. I asked her to mop my kitchen floor because they have not been doing that and she responded " yes of course i'll do as much as possible with the time frame we have" Not very happy, they are pretty good about giving a refund but I really just want my house cleaned.
Review
Service
Pros
- Nice marketing
Reason of review
Not as described/ advertised
Loss
$90
Preferred solution
Full refund
Tidy - Payment
You guys chgd me 275.00 but I had to cancel the service. You have NOT refunded that money via my credit card.
Review
Reason of review
Return, Exchange or Cancellation Policy
Loss
$275
Preferred solution
Full refund
I recently tried Tidy service. The day of the first cleaning arrived, but the cleaner did not. She called me to say she was at my house, insisted she was here. Of course, I walked outside and she was no where in sight. She argued with me...only to discover, she was on...
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1 comment
experienced the same
Review
Service
Pros
- Variety of services
Cons
- Late arrival no show
- Very slow
- Watched soap opera during work
Reason of review
Problem with delivery
Loss
$90
Preferred solution
Full refund
Tags
Tidy - They make us look BAD
On my end it showed that I was on stand by only in case the scheduled house keeper did not show up. NOT ONCE DID I EVER GET A MESSAGE STATING THAT THE ASSIGNED HOUSEKEEPER DID NOT SHOW UP AND IT WAS ON ME TO SHOW UP. I MESSAGED TIDY AND THOSE MF WANT TO MAKE ME LOOK BAD BY SAYING I CANCELLED ON PURPOSE WHEN I NEVER DID!!!!
Review
Service
Reason of review
Poor customer service
Preferred solution
Get me that client back
IF I COULD GIVE LESS THAN 1 STAR, I TOTALLY WOULD!!!!!! SOMEONE NEEDS TO MAKE A REVIEW SITE THAT STARTS WITH 0.1 STAR REVIEWS! This was by far the worst home cleaning experience I have ever had!! I was COMPLETELY screwed out of my money. I will NEVER use Tidy again....
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Review
Service
Cons
- No cleaning
- Bad customer service
- Horrible service
Reason of review
Poor customer service
Loss
$115
Preferred solution
Full refund
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