Tidy Reviews

Show reviews that mention
service cleaning house money cleaner credit phone email card refund
Filter review
Most helpful review
New Reviewer
Update by user Nov 17, 2015

I was finally able to get through to their call center and I've been informed that the second unauthorized charge has been reversed/credited as of 11/17. The fact still remains that GOTIDY.com will zap you with charges even if you don't have a cleaning scheduled, and...

View full review
View full review
6 comments
#1339220

I just found out Tidy is ran by several different young investors that explains why they treat homekeepers and clients terrible. They are shady with paying us and will never talk to us.

View more comments
ID
#735524 Review #735524 is a subjective opinion of poster.
Location
Los Angeles, California
Cons
  • Unauthorized charges
  • Difficulty in cancelling
Reason of review
unauthorized recurring charge after cancellation
Loss
$45

Here at client home

CryI arrived at the client home and met up with karina and couldn't inform client i was on the way or there so in the meantime i lost out on money with client and lost money on my uber trip to client home to be locked out of my account not happy with tidy
View full review
ID
#2984112 Review #2984112 is a subjective opinion of poster.
Location
Carson, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Background check

It's not letting me upload my background check and is telling me to contact support for a link to complete
View full review
ID
#2950792 Review #2950792 is a subjective opinion of poster.
Location
San Francisco, California
Pros
  • Ease of the website
  • Variety of services
New Reviewer

Refund-Nobody showed up and don't need service anymore

My account needs to be refunded immediately since I didnt use the service and was charged ahead of time. Please ensure my account is refunded. Please send confirmation to email wessv8@***.com
View full review
ID
#2943625 Review #2943625 is a subjective opinion of poster.
Pros
  • No pros
Loss
$164
Preferred solution
Full refund

Waiting for cleaning. Over an hour late.

Stop waiting -3 hours late. I would NEVER RECOMMEND Tidy. I think this company is a fraud. There is NO customer service. Please DO NOT book a cleaning with this service!!!!!
View full review
ID
#2923068 Review #2923068 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Waiting for cleaning. Over an hour late.

We were supposed to have e Aisha here at 2 pm. Just after 1, I got a text trying to reschedule. I told her I couldnt and needed someone today. A little before 2, I got a text saying she was on her way. It is now 3:40 and NO WORD from her. I need my place cleaned today and I was counting on tidy because of the great reviews. I greatly disappointed! Please let me know when someone will be here for a 1 hour cleaning. (Ive already done a lot on my own as Im waiting)
View full review
ID
#2922928 Review #2922928 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Worst customer service ever
  • No response or accountability
  • Horrible service
Preferred solution
Full refund
New Reviewer

Problem with my costumers

Tidy - Problem with my costumers
Tidy - Problem with my costumers
Tidy - Problem with my costumers
Well, the client just got angry, she didn't give me any option, she only took care of telling me that because I didn't notify her as soon as I had my appointment, and she also told me that that's why I cancel the previous cleaning lady because I change the time of Last moment
View full review
ID
#2766719 Review #2766719 is a subjective opinion of poster.
New Reviewer

I'm getting charged for a service that I am not receiving

I just looked at my account and I am being charged for a monthly cleaning fee and I have not been receiving service.
View full review
ID
#2735815 Review #2735815 is a subjective opinion of poster.
Loss
$400
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Hello

FacepalmMy account I created charged my card an amount of $75.00 , and a second time to the amount of $35.00 without my consent .
View full review
ID
#2718479 Review #2718479 is a subjective opinion of poster.
Loss
$110
Preferred solution
Full refund
New Reviewer

Canceled on us FOUR times in a row.

ONCE AGAIN, Tidy has canceled on us. This is FOUR cleaners in a row. I don't see how they stay in business. Their response: "put in back up times for other cleaners to respond"-- we did, THEY CANCELED TOO. We expect a company like Tidy to use responsible professionals who won't waste the customer's time. HORRIBLE, HORRIBLE, HORRIBLE SERVICE.

User's recommendation: Don't waste your time. They may or may not show.

View full review
ID
#2705127 Review #2705127 is a subjective opinion of poster.
Pros
  • Competitive pricing
Cons
  • Have no resolution for inconvenienced customers
  • Cleaners may or may not show up for the job
Preferred solution
Let the company propose a solution
New Reviewer

No Show, no follow up

Tidy - No Show, no follow up
Cleaner never showed up. We tried contacting you but Iwe never heard back. Again. Tried reaching you but I get nothing. This isnt right.
View full review
ID
#2688726 Review #2688726 is a subjective opinion of poster.
Loss
$45
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

One cleaner cancelled, other is here. Didnt mean to cancel both, juat one.

I need Isabel for today's cleaning to be updated as YES. SHE DID SHOW UP AND IS WORKING HARD, but he other person did not show up.
View full review
ID
#2648483 Review #2648483 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Confusing and annoying billing

They charge some type of down payment for each booking so you end up getting an account credit but your credit card is charge 3 times per 1 clean. Very confusing and annoying. It appears that I am getting over charged.
View full review
ID
#2634604 Review #2634604 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

At clients house can’t get in

Please call me ASAP I drove all the way to my clients house and I cannot get in I need someone to call me now 469-823-****
View full review
ID
#2618491 Review #2618491 is a subjective opinion of poster.
Loss
$60
New Reviewer

Charge for no service

HORRIBLE EXPERIENCE do NOT USE TIDY. They charge you when they dont show up! And then wont refund you. Terrible experience for the 4th month in a row
View full review
ID
#2483709 Review #2483709 is a subjective opinion of poster.
Loss
$134
Preferred solution
Full refund

Problems getting service

My issue has not been resolved. The concierge did not help my issue. The app is not allowing me to set up a service. Thank you
View full review
ID
#2452114 Review #2452114 is a subjective opinion of poster.
Location
Moreno Valley, California

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article