Tidy Phone Numbers and Emails

Customer Service Number:

  • (949) 438-2742

Tidy Emails:

Legal
privacy@tidy.com
Privacy Inquiries
Send Message
Is this your business?
PissedConsumer Club

Contact Information

Tidy Website:

Tidy Help Center:

Corporate Office Address:

Tidy Services Inc.
2093 Philadelphia Pike #1446
Claymont, Delaware 19703
United States

Tidy Rating Based on 113 Reviews

Rating details

1.3
more details
Customer service
Reliability
Advertised vs Delivered
Billing Practices

Rating stats

Rating trend

How Good is Tidy's Customer Service?

Enaya Qff
Enaya Qff
Feels Disappointed | Jan 03, 2024

I don’t have no experience with you guys. I was trying to book a cleaning but once I got my inquiry, it said at the end of the service that I would have to pay $90 when the ad I seen said that it would be $19. For the first time that is the reason why I canceled my appointment I would love to be able to talk to someone and customer service if that is possible, please can you give me a call at 415-724-****. Thank you

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Jacksyn Joz
Jacksyn Joz
Feels Disappointed | Oct 15, 2023

Horrible

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Evva Lxy
Evva Lxy
Feels Disappointed | Nov 12, 2022

Had appointment but no one showed up. Just like Craig's list 949-204-**** was at 3:30 pm

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Skylen Prp
Skylen Prp
Feels Disappointed | Oct 07, 2022

I can’t get in touch with them I won’t book without talking to a person

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Summary of Tidy Customer Service Calls

645 TOTAL
CALLS
00:45 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tidy?

Request for Information Question:

  • “Help with background”
  • “Need help today”
  • “Need help with the new house cleaning”

Payments and Charges Question:

  • “Unauthorized charge”
  • “Payment”
  • “Billing”

Staff Question:

  • “Horrible service”
  • “To stop the service”
  • “Terrible Service”

Activation/ Cancellation Question:

  • “Cleaner at house but says it was cancelled. Call ASAP”
  • “Too many cancellations”
  • “Unintentionally cancelled a cleaning”

Account Question:

  • “Trying to create the account is not working”
  • “The person who came to our home apparently was using another persons login. ( a friend perhaps?) and stole from our place. Tidy is not owning this and basically telling us to go to the cops.”
  • “Problem with my account”

Refund Question:

  • “Refund”
  • “Refund Issues”
  • “Refund-Nobody showed up and don't need service anymore”

Employment Question:

  • “Cleaning estimate for big job”
  • “Job”
  • “Job completed”

Product/ Service Question:

  • “Cant access jobs”
  • “Booking issue”
  • “Worker problems”

Shipping and Delivery Question:

  • “Didn't receive payment”
  • “Money not received”
  • “Not letting me tell client I've arrived”

Website/ Application Question:

  • “Is the company legit legal because i sighed up and cant get in to mean website”
  • “I signed up on the website tidy fir pro im having difficulty booking clients”
  • “App issues”

Return/ Replace Question:

  • “Replacement needed immediately”
  • “Return”

Cards Question:

  • “They took to much money off my credit card”

Other Question:

  • “No show 3 times in a row”
  • “Cleaner didn’t show up”
  • “I can't open online banking in my phon”

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