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Tidy - Customer service

I booked an appointment for today 8/12 2-6 and it was $250 and they canceled 20 min before they were supposed to come out. We were able to reschedule for one cleaner that was only 125 but am I getting that money back. We booked another apt however it’s only one cleaner and they said they may or may not come out. I put $250 out and want someone to come out and clean today. Or I want a full refund.
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Review
#1620914 Review #1620914 is a subjective opinion of poster.

Tidy - Stolen property

1.0
Details
Tidy - Stolen property
Tidy - Stolen property
First and last time using tidy. Missing a candle and a cleaning product.
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Review
#1614044 Review #1614044 is a subjective opinion of poster.
Cons
  • Stolen property
Reason of review
Work Experience or Job Application
Loss
$35
Preferred solution
Full refund

Tidy in Scottsdale, Arizona - Unhappy with service

Cameron did not do laundry and left dirty towels. He also did not clean the refrigerator of debris.
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Review
#1602842 Review #1602842 is a subjective opinion of poster.

Tidy in Ontario, California - Not satisfied with Service

The cleaner that was sent out spent to much time in one spot therefore nothing got done the task wasn't fulfilled she just took her time and wasted mine I would appreciate it if I could receive a courtesy cleaner sent out to compensate me for my hard earned money wasted on the previous visit thank you and hope to hear from you soon
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1 comment
Anonymous
#1761182

yes they do know how to waste a person's time

Review
#1602790 Review #1602790 is a subjective opinion of poster.

Tidy in Van Nuys, California - Unhappy with cleaning

2.0
Details
The kitchen was not cleaned, the wooden floors was poorly swept, and the trash was not taken out.
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Review
#1601155 Review #1601155 is a subjective opinion of poster.
1.1
Details
DO NOT USE THIS COMPANY! I was a first time user and for starters the cleaner didn’t show up. Then concierge Danielle and Jessica made it out that it was my problem because I didn’t set a backup time or hire two cleaners for the same time, so if one canceled the other...
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1 comment
Anonymous
#1761183

I was told the same exact thing

Review
#1598339 Review #1598339 is a subjective opinion of poster.
Cons
  • Did not show up but still charged my credit card
  • No service rep available
Reason of review
Not as described/ advertised
Loss
$250
Preferred solution
Let the company propose a solution
1.8
Details
Review for Tidy.com What the *** just happen. I just paid this app $45 dollars for some bro to come chill in my house while I go on a run. Side note: Love the business. Come chill at my house bro. Com He got lost, per usual for our guest.... he shows up about 29...
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Review
#1586093 Review #1586093 is a subjective opinion of poster.
Pros
  • User friendly app
Cons
  • Quality of work
  • Quality of work - specific areas of emphasis
Reason of review
Not as described/ advertised
Loss
$45
Preferred solution
Full refund

Tidy - ***

There app glitches so as a homekeeper you cant see the address of the next client then they mark you as a "no show" and charge you $40. You cant talk to anyone and so your pay is never the same on any week
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Review
#1577957 Review #1577957 is a subjective opinion of poster.
Cons
  • Unauthorized charges
Reason of review
Treatment of staff
Tags
  • Difficulty To Contact

Tidy - ***

2.6
Details
There app glitches so as a homekeeper youcant sew the address of the next client then they mark you as a "no $how" and charge you $40. You cant talk to anyone and so your pay is never the same on any week
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Review
#1577950 Review #1577950 is a subjective opinion of poster.
Cons
  • Constant no shows
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • Difficulty To Contact
1.0
Details
Please read this whether you are a customer or you work for them. The new pay rates looks something like below. 1hr 2.5hr 4hr Old rate 27 54 81 Repeated clients 30 60 90 New clients 22 44 66 According to their new system, there is also an option for customers to add...
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Review
#1569875 Review #1569875 is a subjective opinion of poster.