Tidy
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Tidy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tidy has 1.3 star rating based on 113 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Nice marketing, Ease of the website.
Cons: Quality of work - specific areas of emphasis, Did not show up but still charged my credit card, Giving them a credit card number to keep on file.Recent recommendations regarding this business are as follows: "No don’t use them", "Do NOT USE!", "Do not use", "Do not use Tidy, use someone else", "I would but let them know tricky navigation of app".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tidy has 1.3 star rating based on 113 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Nice marketing, Ease of the website.
Cons: Quality of work - specific areas of emphasis, Did not show up but still charged my credit card, Giving them a credit card number to keep on file.Recent recommendations regarding this business are as follows: "No don’t use them", "Do NOT USE!", "Do not use", "Do not use Tidy, use someone else", "I would but let them know tricky navigation of app".
Most users ask Tidy for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Tidy Reviews
"Very hard to navigate website and app"
No complaints except your website, and the app so not allow a phone call, nor a reasonable way to get a customer service person No phone numbers On a bright...
"Maid never showed up"
Maid never showed up!!! Maid never showed up its 30 mins past the hour. I pay for service and prompt service. User's recommendation: No don’t use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Maid never showed up
- Nons
- Mains do not show up
Preferred solution: Full refund
User's recommendation: No don’t use them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Thieves
They literally hire thieves and criminals to come into your house to rob you! Do not use!
When dealing with them, theyll say theyre not responsible and to try messaging the thieves on their app.
Be careful and stay safe!
- Thieves and criminals
Preferred solution: $5,000 in stolen cash and two service refunds(the one where I got robbed and the following one that I won’t ever use)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Please DO NOT USE!!!
- There are no pros and only cons
- Never touched my showers
- I paid for 4 hrs and they stayed for 2 hrs
- 2 men who were very young arrived
Preferred solution: Full refund
User's recommendation: Do NOT USE!!!
I am a paying customer who was also charged twice for $159 . I was given an $80 credit to use another cleaner with Tidy. What a joke!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milton, Massachusetts
Resolved: I was charged for a service they never performed
Company fixed the issue and I have been provided with apology.
User's recommendation: Do not use
Fort Pierce, Florida
Cleaner was scheduled and did not show
User's recommendation: Do not use Tidy, use someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Need help today
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Very hard to navigate website and app
User's recommendation: I would but let them know tricky navigation of app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Give back my waive fees
- Customers
- Fees
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Doylestown, Pennsylvania
Payment
San Francisco, California
Worst cleaning job ever
Do not even waste 1 penny on their services. I paid for two "professionals" for 4 hours.
I honestly have no idea what they did for that time because basic things like cleaning the mirrors was not even completed. They left for an hour and when I went to the site and asked where they were, they said they needed more supplies. They walked around my house barefoot and was like they barely did anything.
When I complained to Tidy based on their satisfaction guarantee they wasted my time and were only willing to provide a credit for a fraction of the cost if i wanted to spend more money with them. After the job they provided, i will never let someone associated with Tidy near my property.
- You can book online
- Horrible customer service
- Do not do the job they are hired for
Preferred solution: Full refund
User's recommendation: Do not use! Find another cleaning service.
Replying to
Billing
Preferred solution: Full refund
User's recommendation: Watch out for unauthorized charge for services………………………………………………………………………... ……………….I found a second charge.
They charge twice one for the cleaning same day and then one for the next cleaning even if a month out they charge you day after the first charge.
Pissed consumer
Preferred solution: Full refund
User's recommendation: Go elsewhere
Refund
- Not professional
- Fault for cleaner leaving after not trying the doorbell
- Virtually impossible to speak to someone
Preferred solution: Full refund
User's recommendation: Do not use their services!
Chicago, Illinois
Never received product I paid for!
I placed my order on 11/26/22. After waiting for shipment a week and a half before Christmas I decided to email and see where my packages were.
I was told it would be sent out and be delivered by Christmas and if I didnt receive shipment details to email. I never received details so I emailed again. I was told sorry and they would expedite shipping and still would be here December 24th. December 24th I received an email saying sorry I wouldnt receive shipment until the 26th.
Offered a discount of 50% off future orders. Today is the 27th and still no shipment and zero response from emails.
This company is a joke with multiple false claims and promises! Wouldnt recommend if it was free!
User's recommendation: Don’t order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Clemente, California
To start cleaning service
I also was scammed
- Scam
Preferred solution: Full refund
User's recommendation: Don't use this service
About
Tidy is a cleaning service. Working for both residential and commercial property owners and real estate agencies, all the employers of TIDY are passing special certification prior to official employment. The company’s liability is insured for $2 000 000. There are several cleaning packages available at TIDY: regular, TIDY PLUS, and Mighty TIDY to choose from. Devoting from 1 to 4 hours of time to a cleaning process, TIDY employs qualified housekeepers serving a number of cities across several states: Georgia, Texas, Nevada, Virginia, and Washington DC among others.
Tidy is ranked 82 out of 332 in Cleaning Services category
USA
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They stole my identity( social security annd passports. Along with wedding bands etc.
and then used my identity to get into other houses to rob them claiming to be me.
I too am seeking legal action. Would love to exchange info.
They stole from me as well- the same guy. I’m so sad I didn’t see your post before.
Hi there. We recently experienced a grand theft on December 1st as well via TIDY Cleaners.
It was a Hispanic couple in the LA area. We are pursuing a lawsuit. Can you please email us at tidytips818@***.com so we can exchange information?
We’d love to help you and collaborate on solving both our cases. Thank you.
I believe they are the same people who stole my identity to then rob others using tidy. I would love to exchange info.
Hi, what’s the server for your email account? Google?
Not sure why the site blocked the rest of the address but I can’t see anything after @. Thank you.